Frequently Asked Questions

What is Once Upon a Box?

Once Upon a Box is a Disney themed monthly subscription box that delivers Disney magic to your door. Each month you will receive a box full of official Disney merchandise including fun items such as toys, books, mugs and collectables. There's also a Tsum Tsum in every box!  Created by Jessica Hardcastle a retail worker from Cardiff, Once Upon a Box is a passion project by a Disney lover and collector with the aim of providing fellow enthusiasts Disney magic sourced from within UK. After searching for a Disney box based in the UK she decided to create her own and Once Upon a Box was born.  

How does it work?

Once Upon A Box offers two ways to collect our boxes. You can subscribe to our monthly box that will be delivered to your door every month until you cancel your subscription. Payments are processed at the start of each month by direct debit through Stripe and can be cancelled at any point. You can also upgrade or downsize your box through our customer portal at any point. Boxes arrive with customers before the end of each month in which they were processed. We also offer single boxes for birthday or Christmas gifts. These can be purchased through our website as one-off payments. These are a great chance to try our boxes before subscribing. 

What is included in Once Upon a Box?

Our boxes are made up of official Disney merchandise sourced from a number of suppliers across the UK. We offer a wide range of products in our boxes including mugs, toys, games, books, stationary, novelty and useful household items. With such a diverse selection you can expect to have fun opening our mystery boxes every month.  

Are the products only for girls? 

Our boxes are designed to be enjoyed by people of all ages and genders. We aim to include items from all Disney produced franchises from Princesses to Star Wars, and classical films all the way up to the most recent release. There literally should be something for any Disney lover out there.

How are the boxes priced?

Boxes are priced based on the contents contained in each one. Our Minnie Monthly Box is our smallest offer and is priced at £19.99. This offer contains several small items ideal for new customers or children. It is designed as a taster for what we offer. Our Magic Monthly box is priced at £39.99 and includes everything from the smaller offer plus extra collectables worth the price  increase. This also applies to our Epic Monthly £79.99 box that includes an Epic collectable item unique to this package. We aim to offer the maximum value for money with each box. We also offer additional incentives and discount packages to those who subscribe for longer periods and this is reflected in our pricing policy.

When will my box arrive?

Our boxes are dispatched during the week following the 17th of the month and aim to arrive before the end of the month. The day it arrives may often be influenced by the days of the week and can arrive later due to weekends and delays in delivery. You should never be charged twice before receiving the former box. Single purchases are normally distributed within a week of purchase but are also subject to the same delivery conditions.

What if an item is damaged on arrival?

If your package is damaged during delivery please let us know. We will offer replacement items for damages that will be delivered as part of, and in addition to your following monthly box. We will however not offer refunds or replacements for damaged packaging or as a result of items left unattended outside. For single purchase boxes a partial refund up to the value of the damaged item will be offered instead of replacement items. Proof of damage will be required for all replacements or refunds.

What if I subscribe after the 17th of the month?   

To receive a Once Upon a Box for the current month, orders must be placed at latest on the 16th of the month. Any subscriptions purchased after this date will be rolled over to the following month. You should never be billed twice before receiving your previous box. All subscriptions following your first box will be billed on the 1st of the month. All boxes should arrive several days before you are billed for the following one. 

Are you affiliated with Disney in any way?

We are NOT affiliated with Disney in any way but love their brand. We simply collect  items and deliver them to your door. Consider us a fun, surprising  and convenient way of collecting awesome items each month. All items remain the intellectual property of Disney and we take no credit for their designs or production.  


Do you send out boxes for review?

We definitely do! We send out a limited number every month. To be selected, we recommend having a decent following, and/or be in a Disney based niche. If you'd like to be considered send us an email: jess@onceuponabox.co.uk

By receiving a free product, you give Once Upon A Box permission to use any video, audio, images or commentary containing the free product without restriction, through print, projection, website, video, and/or any other potential media market, in part or in whole. 

Are you ready to subscribe?

Add some magic to your life by receiving a Disney inspired box every month directly to your door. Experience the excitement of unwrapping a present full of mystery and wonder. You can never have too much Disney in your life and our box keeps on giving! Are you ready to subscribe? Get your box now.